Shipping Policy
We only provide standard delivery at the moment and we only ship to 4 countries UK, Canada, USA and Australia. Our shipping times slightly vary between these 4 countries.
Cut off time is 00:00. Time zone in United Kingdom (GMT+1)
(the time it takes to issue a tracking code and ship the order) is separate from shipping time)
Our estimated processing time for orders ranges from 1 to 3 business days (Monday to Friday) and it's averaging at about 2 business days. As soon as an order is marked as shipped, customers will be provided with the tracking number for the order automatically. It'll take a few days for the first update to appear on the tracking number which is when it's scanned at the first checkpoint.
Our delivery is completely free, no charges apply, we do not ship orders to other countries other than the countries that have been listed above.We do not provide collection options. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@noru1.com. Please note that returns will need to be sent to the address we provide. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@noru1.com. Please note that returns will need to be sent to the address we provide. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For more information on our refunds and returns go to https://www.noru1.com/pages/refunds-returns-policy
Our carriers will be identified once the order has been dispatched
Estimated Shipping Times
|
Countries |
Estimated Delivery |
|
United Kingdom |
10 - 15 business days |
| United States | 10 - 15 business days |
| Canada | 10 - 15 business days |
| Australia | 10 - 15 business days |
Please note delivery days may vary on bank holidays and delays could occur.
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