Refunds & Returns Policy

🕒 30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

📩 How to Start a Return

To start a return, contact us at info@noru1.com.
Return packages should be sent to:

Lytchett House,
13 Freeland Park, Wareham Road,
Poole, Dorset, BH16 6FA

If your return is accepted, we’ll send you a return shipping label and instructions on how to send your package.
Items sent back without requesting a return first will not be accepted.

💬 Questions?

You can always contact us for any return-related queries at info@noru1.com.

🔍 Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item—so we can evaluate the issue and make it right.

🚫 Non-returnable Items

Certain items are not returnable, including:

  • Custom products (e.g. personalized items)
  • Personal care goods (e.g. beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

 

🔄 Exchanges

To get a different item, return your original purchase. Once accepted, you can make a separate purchase for the new item.

🇪🇺 EU 14-Day Cooling Off Period

If your order is being delivered to a country in the European Union, you have the right to cancel or return it within 14 days, for any reason.
The item must be in the same condition—unworn, unused, with tags, and in its original packaging. Receipt or proof of purchase is required.

💳 Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved. If so, your original payment method will be refunded within 10 business days.
Please allow additional time for your bank or credit card company to process the refund.

If 15+ business days have passed since we approved your return, contact us at info@noru1.com or call us on +44 (0)1304 746014 between Monday to Friday, 2pm–7pm.

📦 Return Shipping

Customers are responsible for return shipping costs.
Please post the return item to:

Lytchett House,
13 Freeland Park, Wareham Road,
Poole, Dorset, BH16 6FA

We recommend keeping a receipt as proof of postage.
Returns without proof or those sent without prior notice may not be accepted.