We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@noru1.com. Please note that returns will need to be sent to the following address Lytchett House, 13 Freeland
Park, Wareham Road,
Poole, Dorset, BH16 6FA
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@noru1.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@daisydawns.com, or call us on +44 (0)1304746014 within working times Monday to Friday between 2pm and 7pm.
To return an item you will have to post the item to our office address at Lytchett House, 13 Freeland
Park, Wareham Road at your nearest post office. Returns run at your own costs we do not cover the costs of returns. We highly reccomend our customers to keep a receipt as proof of the item being posted to our office address
📦 Standard Delivery
We only offer standard delivery at the moment. Shipping is completely free—no charges apply.
We currently ship orders to the following countries only: United Kingdom, United States, Canada, and Australia.
We do not ship to any other countries.
🕒 Order Processing Time
Our estimated processing time is 1 to 3 business days (Monday to Friday).
On average, it takes around 2 business days to process an order.
Once your order is marked as shipped, you will automatically receive your tracking number via email.
Please note that tracking updates may take a few days to appear after dispatch.
⏰ Cut-Off Time
Our daily order processing cut-off time is 00:00 (GMT+1) – United Kingdom Time.
🌍 Estimated Shipping Times
| Country | Estimated Delivery (Business Days) |
|---|---|
| United Kingdom | 10 – 15 |
| United States | 10 – 15 |
| Canada | 10 – 15 |
| Australia | 10 – 15 |
Note: Delivery times may vary during bank holidays or due to courier delays.
🚫 Collection Option
We do not offer any collection or in-person pickup options at this time.
🔁 Return Policy Summary
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible, the item must be in the same condition you received it—unworn, unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@noru1.com.
If your return is accepted, we’ll send you a return shipping label and full instructions.
Items sent back to us without first requesting a return will not be accepted.
For more details, please review our full policy here:
Refunds Returns Policy
We accept the following payment options:
- Visa
- Mastercard
- Maestro
- American Express
- Klarna
- PayPal
- Union Pay
Payments are taken when the order has been processed after the order has been placed. The time frame for canceling an order depends on its status. If the order is still in the "Processing" stage, you can cancel at no extra charges, once the order has been shipped you have the right to return it within 14 days of delivery without providing any justification if the product is being shipped into the European Union then a refund will be issued, please note your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Buyer pays return costs. You’ll also need the receipt or proof of purchase. . For service contracts, the cooling off period expires 14 days after the day the contract was agreed. If the order is outside the European Union you can only cancel an order and get a refund if it's stil in the processing stage if the order has already been shipped you will have to wait until your order arrives then you will have to return it to be entitled for a refund. We will then issue a refund once the item has been assesed and approved for a refund. For more information on our refunds and returns policy go to Returns & Refunds Policy